Managed IT Support For Australia

We aim to respond to all tickets and requests the same business day.

Urgent issues are prioritised and responded to first. Guaranteed response times are documented in your Service Level Agreement, provided when you join our managed IT program, so you always know where you stand.

Yes. We can support regional businesses with IT support from our offices interstate, and where our team sits doesn't change the level of service you get. You have a named account manager, a helpdesk that responds to an agreed SLA, and one team that knows your systems and takes responsibility for them. Most issues are fixed remotely, and we arrange on-site support if something needs hands-on attention.

We work alongside internal IT teams to fill the gaps, including:

Specialist expertise: security, cloud, and infrastructure projects beyond in-house scope.
Overflow support: extra capacity when ticket volumes spike.
Leave and vacancy cover:  continuity when your team is short-staffed.
Escalation: a second set of eyes on complex problems.

You set the priorities. We provide the resources to meet them.
You can learn more about how support internal teams on our Co-Managed IT page.

This is what partnering with us for business IT support should look like: fewer tickets, fewer interruptions, and a team that spends its day working rather than waiting on IT.

By monitoring your systems and catching faults early, we resolve most problems before anyone notices them. But when you do need us; you'll reach a real person who already knows you and your setup.

Our regular support hours are Monday to Friday, 9am - 5pm (AEST).

Out of hours support is available to our managed IT partners and more information can be found in your onboarding material.

We're headquartered in the Illawarra at 3/20 Marshall Street, Dapto NSW 2530, with offices in Perth and Adelaide giving us support coverage across the country.

If your current IT provider is giving you more problems than solutions, it's time for a change. We make switching to RDS IT Solutions simple, handling the transition from start to finish while keeping disruption to your business to a minimum.

We recommend checking your current agreement for any notice periods or exit requirements. Once you're ready, we'll work directly with your existing provider to transfer systems, documentation, accounts, and support responsibilities, ensuring a smooth transition into our managed IT program.